Returns & Exchanges

At The Collagen Co., we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy for items in their original, unworn condition with tags attached.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all original fashion tags and hygiene seals are intact.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal and drop off your package at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or store credit within 5-7 business days.